Frequently Asked Questions
If you have a question that is not addressed in the list below, please feel free to contact us via the online form. We will respond promptly and likely add your question to the list to help others in the future. Thank You!
If I place an order today, when will i receive it?
Orders typically take between 1 and 5 business days to process and leave our facility depending on order size and the time of day it’s received. Saturday and Sunday are NOT Business Days. Orders received after 3:00pm are considered ordered on the following business day.
Once your order leaves our facility and is in the hands of the shipping provider (USPS, UPS, or FedEx) it’s usually an additional 1-3 days depending on your distance from our location. All ordered are shipped from Chesapeake, Virginia 23320.
Upon Shipping, you will receive a Tracking Number and link to keep tabs on your order. At any time, you can check the status of your order by visiting the Track Your Order page.
What are your shipping rates?
We offer flat rate shipping based on the total of your order. Orders above $119 are shipped FREE. Orders that qualify for free shipping also jump to the head of the fulfillment line. Most ordered are shipped USPS Priority Mail or UPS Ground. If the weight of your order is under 15.99 ounces, it will most likely ship UPSP First Class Mail. All methods should arrive in 1-3 days once leaving our facility.
Flat Rate Shipping Fees
|Order Total||Shipping Amount|
|$0.01 – $9.99||$4.95|
|$10.00 – $24.99||$6.95|
|$25.00 – $69.99||$8.95|
|$70.00 – $118.99||$10.95|
What payment methods do you accept?
We accept PayPal, VISA, MasterCard, Discover, and American Express. Payments are processed through PayPal and Stripe using SSL encrypted servers.
Can I place an order over the phone?
It’s highly recommended that you place your order online. If you’re interested in a custom order or quote, please contact us via the online form. If these options are not available to you or you’re having difficulty, please feel free to give us a call!