Order Tracking

Thank You for your order! Below you can check the status of your order using the order number that was provided to you in the confirmation email.

Your order number should look something like VP-020117-0143. When putting this number into the form, DO NOT put # or any other character in front of it. The “VP” will also need to be capitalized.

The email address must match exactly as it was entered at the time of ordering as well. If you input a different email address, the system will not supply the details of your order.

Understanding Your Order Status

Please Note: Per our shipping policy, we ask for 1-5 business days to fulfill and ship your order. It’s rare that we take that long, however there are times where products run out of stock or other extenuating circumstances occur and we’d rather under promise and over deliver, than over promise and fail to meet your expectations.

What your order status means …

  • Pending payment – Your order has been received but remains unpaid. If left unpaid, your order will be automatically cancelled within 24 hours.
  • Failed – Payment failed or was declined (unpaid). Note that this status may not show immediately and instead show as Pending until verified (i.e., PayPal)
  • Processing – This is the most common Order Status. This means your payment has been received and the order is awaiting fulfillment. 99% of orders leave in 3 days or less. If your order still shows processing after 5 Business Days (Not Including Saturday, Sunday, or Holidays) please contact us to ensure there are no issues with your order.
  • Completed – Your order has been fulfilled and Shipped. You will receive an email with tracking information within 2 hours of your package leaving our facility.
  • On-Hold – Awaiting payment – stock is reduced, but you need to confirm payment
  • Cancelled – Order cancelled by an admin or the customer
  • Refunded – Refunded by an admin – no further action required

Track Your Order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

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